Shipping & Returns

Can I return my products?
Unfortunately we cannot accept returns on personalised orders, unless they're faulty! We can not accept returns on earrings due to hygine reasons nor made to measure as these products are made to order and therefore not possible to sell again.

 

Returns of products excluding the above should be discussed with us before hand so that we know to expect it with us. 

Return address below.

Bumble & Bee

1 The Farmhouse, Viables Craft Centre

Harrow Way

Basingstoke

Hampshire 

RG224BJ

 

Shipping Terms​

All orders will be processed within 3-5 business days, although once shipped all stated times are purely estimates and we suggest these as simply a guide. In general we will be aiming to dispatch orders on Tuesdays and Fridays.

This excludes pre orders, please make sure to take a look at the product descriptions if you are unsure.

We ship all our orders first class using the Royal Mail so we are unable to provide tracking, if you require tracking please get in touch before placing an order. We also offer a next day delivery service at extra cost. 

If you require a proof of postage this is available upon request. 

After dispatch your order should be with you in around 1 week, however, unfortunately this isn't always the case. Please let us know if your order hasn't made it to you after 3 weeks and we will take a look in to this for you.

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